Many Enterpise and Online IDOL solutions and applications are mission critical tier-1 systems. IS Service Managers need to maintain business continuity, reduce complexity and risk whilst at the same time keeping operational costs under control. Our Managed Services and Operational Support allow customers to take control of these factors using our expert team as an extension of their own IT department.
Our service offering includes typical second /third line on-demand Operational Support, remote in-place Managed Services, right through to fully hosted Cloud-based Managed Services. We can also supply flexible support resource packages using our expert field engineers.
All service levels provide a single point of focus for support issues, owning problems to resolution, including those which involve dealing directly with Autonomy and where required other third Party Software and Service providers. We take the whole problem away.
Our proactive approach to Managed Services aims to mitigate problems before they become issues. We provide cost-effective availability of all Autonomy and other relevant technical expertise needed to manage your IDOL platform and applications. This gives you a retained expert team on hand to resolve issues without the need to keep your own employees trained and up to date at IDOL expert level. In such a fast moving sector of IT this can only really be achieved if they are working on these kinds of systems day in, day out. Like us.
Choosing
Okana to support or manage your IDOL platform and applications means
that you can
align to a single supplier for all of your needs. We already
provide this service for numerous customers who enjoy the simplicity,
responsiveness, quality of care and cost-effectiveness of our approach and service.
We currently offer our support services at three levels, summarised below:
|
Service Level
|
Support Cover
|
Details
|
|---|---|---|
|
Silver
|
Application Layers plus basic IDOL
|
Second line support for
Application and IDOL layers
|
|
Gold
|
Silver Support plus second
line IDOL
|
Okana also perform IDOL routine
maintenance tasks.
|
|
Platinum
|
Managed Service, either in place (your own
infrastructure with secure remote access) or fully outsourced and
hosted in the Cloud.
|
Okana can deliver Cloud based IDOL solutions to the browser.
|
Cloud-based solutions are becoming increasingly popular and Okana
have specific expertise in the specification, deployment and
operational
management of IDOL cloud-based solutions, including all hosting. This
is a very effective way
to rapidly deploy and easily scale solutions to meet any demand. If you
are looking to deploy an IDOL-based solution, either Online or in the
Enterprise, but do not want the dependency on IT, talk to us and we'll
deliver it straight to the browser.
Please contact us to discuss your specific IDOL Operational Support or Managed Services requirements.
