IDOL Operational Support Service
A big theme here at Realise Okana is a clear understanding
that the ongoing success of Enterprise Search is directly related to the level
of ownership and ongoing mangement available once a system goes into
production. With many Enterpise and Online IDOL solutions and
applications now considered mission critical tier-1 systems this is
becoming a hot topic.
From 2013 we now provide two streams of Operational Support for
IDOL-powered systems depending on the kind of solution you run. All
services are available as annual contracts, sized and costed
specifically for your need.
Our well-established IDOL Operational Support offering is ideal for any
customers already running an IDOL-powered solution and looking to
improve their support. We provide a
one-stop-shop which not only fronts and manages your current Autonomy Support &
Maintenance but also adds additional Opertaional Services to the level
you need. See below for more details.
Customers specifically running Enterprise Search solutions have two additional options which go beyond
our standard IDOL Operational Support Service to include a more
search-focused service :Search Manager/Search Expert - For those with no Search Management team
is a totally new service which removes the gap between your end user
needs and your current search solution. Many organisations do not have
a dedicated Search Manager and instead just rely on IT to 'tune
relevancy' and such like to keep users happy. This is a recipie for
failure. Realise Okana Search Manager provides consulting services
which allow your search solution
to be properly managed as a service to the business, interpreting the
needs and issues of your users and keeping search working for
them. This requires not only a technical and operational understanding
of your search solution but also wider search industry consulting-level
skills. Search Expert
provides your IT department will all the skills necessary to manage
your existing Enterprise Search solution, including on or off-site team
If you run Enterprise Search we suggest you take a look at these
If you would like some background on why these services are
critical to the success of your search solution we recommend the
following excellent book
from Martin White, a recognised independent expert on Enterprise Search.
One-Stop-Shop: IDOL Operational Support and Maintenance.
service is aimed at existing Autonomy customers looking to provide a
single go-to supplier for all support relating to their Autonomy IDOL
deployment. It may be that your team struggles to support your Autonomy
solution or you have not had good support from external suppliers in
Our service provides to your current IT support team :
line Autonomy Support & Maintenance - we will take over your
existing contract and liaise with Autonomy on your behalf. We are
experts in framing the problem and managing tickets and
Operational Support time which you call off as you need. With
remote access to your system we will deal with any aspect of
operational management. This covers everything not covered by your
Support & Maintenance (which is all about your software, not
management of your production solution).
service has many advantages, not least the fact that you only have one
place to go. By establishing a 'run-rate' on Operational Support we
will fit the best service pack of days to your needs so you only buy
the time your solution demands.
We provide this service for numerous customers who enjoy the simplicity,
responsiveness, quality of care and cost-effectiveness of our approach
Cloud-based solutions are also becoming increasingly popular and Realise
have specific expertise in the specification, deployment and
management of IDOL cloud-based solutions, including all hosting. This
is a very effective way
to rapidly deploy and easily scale solutions to meet any demand. If you
are looking to deploy an IDOL-based solution, either Online or in the
Enterprise, but do not want the dependency on IT, talk to us and we'll
deliver it straight to the browser.